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Privacy Policy

1. Introduction Welcome to Charm Experts ("we," "our," "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, https://www.charmexperts.com/ (the "Website"). By using our Website, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect.

We collect the following types of information:

  • Personal Information: When you interact with our Website, you may provide personal details such as your name, email address, phone number, and payment information.
  • Non-Personal Information: We automatically collect certain non-identifiable data, including IP addresses, browser type, operating system, and browsing behavior.
  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance user experience and analyze Website traffic.
  • Analytics and Advertising Tools: We use Google Analytics 4 to understand how the Website is used, and the Meta (Facebook) Pixel to measure the performance of our advertising. These tools set cookies and may receive your IP address, browser and device information, and the pages you view. They collect information about your use of this Website only; we do not send them patient information or any data from a client’s Charm Health system. You can opt out of Google Analytics with Google’s browser add-on at https://tools.google.com/dlpage/gaoptout, and control Meta’s advertising cookies in your Facebook ad preferences or through your browser’s cookie settings.

3. How We Use Your Information.

We use the collected information for purposes including:

  • Providing and managing our services
  • Processing transactions and customer support inquiries
  • Improving Website functionality and user experience
  • Sending promotional emails (you can opt-out anytime)
  • Sending SMS/text messages you have expressly opted in to receive. See our Terms of Service for message frequency, message and data rates, and STOP/HELP instructions.
  • Complying with legal obligations

4. Sharing Your Information.

We do not sell or rent your personal information. However, we may share your information with:

  • Service Providers: Third-party vendors assisting in business operations, such as payment processors and analytics providers
  • Legal Compliance: If required by law or to protect our rights
  • Business Transfers: In case of a merger, sale, or asset transfer
  • Mobile Information: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third party.

5. Data Security.

We implement industry-standard security measures to safeguard your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices.

You have the following rights regarding your personal data:

  • Access, update, or delete your information by contacting us
  • Opt-out of marketing communications
  • Disable cookies via browser settings

7. Third-Party Links.

Our Website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.

8. Changes to This Privacy Policy.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

9. Contact Us.

If you have any questions about this Privacy Policy, please contact us at help@charmexperts.com.